Shipping & Returns

We'd like to make your experience with Cobbler Union as easy as possible.

That's why we're currently offering FREE SHIPPING & FREE EXCHANGE / RETURN within the European Union for orders of 285€ and above.

If your order is IN-STOCK it will be packaged and dispatched next business day. You'll receive a tracking number via e-mail as soon as your order is dispatched. We'll also notify you via phone or email if your shipment is delayed for any reason.

If you’re in a rush, or simply impatient for your shoes, you can opt for express or overnight delivery during checkout. Remember all shipping options require a signature.

Please provide a secure delivery location. If a package goes missing once delivered, we cannot be held responsible.

Please note that all products purchased as "PRE-ORDERS" are shipped to you as soon as they are finished in production.

Did we miss anything? If you have any questions just pick up the phone, drop us an email or chat with us. We’re here to help you find the perfect pair of Cobbler Union shoes.

We are proud to say that customers in over 90 countries are wearing Cobbler Union shoes.

All international shipping is done via UPS/FedEx International Express.

No taxes are applied when ordering from this site, however, all orders will be declared at their full retail value and you may be responsible for import taxes and fees associated with the delivery to your country.

Should you reject your purchase at customs for any reason and have them sent back to us, shipping costs will be deducted from your refund.

Shipment Fees vary by country and will be calculated at checkout.

Please find below a summary of Shipping Fees. If your country is not in the list, please contact us at hello@cobbler-union.com.


USA, CANADA, SINGAPORE, HONG KONG, JAPAN:

· FREE for orders above €335

· €25 for orders below €335

ASIA (excluding Singapore, Hong Kong & Japan), AMERICA (excluding USA & Canada), AFRICA, OCEANIA & NON-EU EUROPE (excluding Switzerland & UK)

· FREE for orders above €690

· €25 for orders between €335 and €690

· €50 for orders below €335

Please provide a secure delivery location. If a package goes missing once delivered, we cannot be held responsible. Remember all shipping options require a signature at delivery.

You are responsible for the cost of returning the shoes in case you need to do so for an exchange or return.

If your order is IN-STOCK it will be processed and shipped within 2-3 business days. You'll receive a tracking number via e-mail as soon as your order is dispatched. We'll also notify you via phone or email if your shipment is delayed for any reason.

Please note that all products purchased as PRE-ORDERS are shipped to you as soon as we finish them in production.

Did we miss anything? If you have any questions just pick up the phone, drop us an email or chat with us. We’re here to help you find the perfect pair of Cobbler Union shoes.

We are committed to getting you shoes you will love for many years to come.

If your purchase isn’t quite right, don’t worry, exchange or return is free and easy. Simply drop us a line at hello@cobbler-union.com indicating the reason and we’ll take care of the rest together with you.

Just a few points to bear in mind:

· Returns and exchanges are accepted up to 30 days from delivery of your order on items that are unworn and in perfect sellable condition. Please handle them with LOVE & CARE until you are 100% sure you’ll keep them. Creased shoes are considered worn so be careful not to bend them!

· Custom items are made especially for you so these cannot be returned or exchanged.

· Socks are considered a hygienic product. We take your health and public safety seriously and worn items cannot be returned.

· We package our shoes to reach you in perfect condition. If you’re returning an item please use the dust bag and original shoebox and packaging. Thrown away that shipping carton? No worries, place our original shoe box inside another outer packaging to ensure the shoe box is protected in transit.

· First exchange or return is on us.

Did we miss anything? If you have any questions just pick up the phone, drop us an email or chat with us. We’re here to help you find the perfect pair of Cobbler Union shoes.

We are committed to getting you shoes you will love for many years to come.

If your purchase isn’t quite right, don’t worry. Simply drop us a line at hello@cobbler-union.com to initiate your return or exchange request.

Just a few points to bear in mind:

· Returns and exchanges are accepted up to 30 days from delivery of your order on items that are unworn and in perfect sellable condition. Please handle them with LOVE & CARE until you are 100% sure you’ll keep them. Creased shoes are considered worn so be careful not to bend them!

· Custom items are made especially for you so these cannot be returned or exchanged.

· Socks are considered a hygienic product. We take your health and public safety seriously and worn items cannot be returned.

· Did you pick up a great sale item? We are happy to exchange if sizes are available, if not, together we’ll find the best alternative, and remember you can always return for store credit to use anytime you wish.

· We package our shoes to reach you in perfect condition. If you’re returning an item please use the dust bag and original shoebox and packaging. Thrown away that shipping carton? No worries, place our original shoe box inside another outer packaging to ensure the shoe box is protected in transit.

SWITZERLAND & UK

· We do not cover the cost for international returns or exchanges,however we do offer the option of buying a UPS/FedEx Return Label through us if it is more convenient for you.

· If you finally decide to ship by your own means, please send them to the following address:

Cobbler Union Spain

Returns & Exchanges

c/ Aparadoras, n3

02640 Almansa

Spain

REST OF THE WORLD

· We do not cover the cost for international returns or exchanges,however we do offer the option of buying a UPS/FedEx Return Label through us if it is more convenient for you.

· If you finally decide to ship by your own means, please send them to the following address:

#8 - Phoenix Direct

2625 North Berkeley Lake Road Northwest

Suite 100

Duluth (GA), 30096

USA

Did we miss anything? If you have any questions just pick up the phone, drop us an emailor chat with us. We’re here to help you find the perfect pair of Cobbler Union shoes.