Shipping & Returns

We'd like to make your experience with Cobbler Union as easy as possible.

That's why we're currently offering FREE SHIPPING & FREE EXCHANGE / RETURN within the European Union for orders of 285€ and above.

If your order is IN-STOCK it will be packaged and dispatched next business day. You'll receive a tracking number via e-mail as soon as your order is dispatched. We'll also notify you via phone or email if your shipment is delayed for any reason.

If you’re in a rush, or simply impatient for your shoes, you can opt for express or overnight delivery during checkout. Remember all shipping options require a signature.

Please provide a secure delivery location. If a package goes missing once delivered, we cannot be held responsible.

Please note that all products purchased as "PRE-ORDERS" are shipped to you as soon as they are finished in production.

Did we miss anything? If you have any questions just pick up the phone, drop us an email or chat with us. We’re here to help you find the perfect pair of Cobbler Union shoes.

We are proud to say that customers in over 90 countries are wearing Cobbler Union shoes.

All international shipping is done via UPS/FedEx International Express.

No taxes are applied when ordering from this site, however, all orders will be declared at their full retail value and you may be responsible for import taxes and fees associated with the delivery to your country.

Should you reject your purchase at customs for any reason and have them sent back to us, shipping costs will be deducted from your refund.

Shipment Fees vary by country and will be calculated at checkout.

Please find below a summary of Shipping Fees. If your country is not in the list, please contact us at hello@cobbler-union.com.


USA, CANADA, SINGAPORE, HONG KONG, JAPAN:

· FREE for orders above €335

· €25 for orders below €335

ASIA (excluding Singapore, Hong Kong & Japan), AMERICA (excluding USA & Canada), AFRICA, OCEANIA & NON-EU EUROPE (excluding Switzerland & UK)

· FREE for orders above €690

· €25 for orders between €335 and €690

· €50 for orders below €335

Please provide a secure delivery location. If a package goes missing once delivered, we cannot be held responsible. Remember all shipping options require a signature at delivery.

You are responsible for the cost of returning the shoes in case you need to do so for an exchange or return.

If your order is IN-STOCK it will be processed and shipped within 2-3 business days. You'll receive a tracking number via e-mail as soon as your order is dispatched. We'll also notify you via phone or email if your shipment is delayed for any reason.

Please note that all products purchased as PRE-ORDERS are shipped to you as soon as we finish them in production.

Did we miss anything? If you have any questions just pick up the phone, drop us an email or chat with us. We’re here to help you find the perfect pair of Cobbler Union shoes.

To initiate a return or exchange, please reach out to us at euhello@cobbler-union.com, and we will guide you through the process. We're happy to let you know that your first exchange is free.

We want you to adore every pair you receive from Cobbler Union. If, for any reason, they don't meet your expectations, we've set up a simple return process to make things easy.

Here's a concise guide on how it works:

Return Window:Please make sure your returns or exchanges are made within 30 days from the date of delivery, with the items in a new, unworn, and pristine condition ready for a new home.

Handling with Care: We know you'll treat your new items with all the care they deserve. The product must be new and in resalable condition (avoid trying on shoes on hard surfaces, as scratched soles will not be accepted). When returning items, place them in their original dust bags and shoeboxes. For added protection, put the shoebox inside an outer shipping box.

Restocking Fee: We invest significant effort in crafting each product to meet your expectations. When a product is returned, we perform multiple checks to maintain our quality standards. As part of these processes, a nominal restocking fee of €15 is applied to returns, ensuring we can continue to offer you exceptional products.

Last Call and Factory Outlet Items: These special items are eligible for exchanges. If you opt for a return, there's a restocking fee of €25, and you'll receive a store credit as the refund.

Special Notes:Items marked as Final Sale cannot be returned or exchanged. Additionally, for health and hygiene reasons, opened socks cannot be returned. Made-to-order and customized items, as well as gift cards, are also exempt from returns.

Refunds: We'll promptly process refunds, covering the product price and any applicable taxes. However, please note that original shipping costs are non-refundable. We will notify you once we’ve received and inspected your return, informing you of the approval status of the refund. If approved, you’ll receive an automatic refund to your original payment method. Keep in mind that your bank or credit card company may take some time to process and post the refund.

If you have any questions or need further assistance, please don't hesitate to contact us. We're here to help you discover the perfect pair of Cobbler Union shoes.

If your purchase doesn't meet your expectations, don't fret. Our return and exchange process is straightforward. Just contact us at hello@cobbler-union.com, and we'll guide you through it.

Here are the essential points to remember:

• You have up to 30 days from the delivery date to return or exchange items, provided they are in unworn, pristine condition. Please handle them with care until you're completely sure. Keep in mind that creased shoes are considered worn, so be cautious not to bend them!

• Custom items are crafted exclusively for you and, therefore, cannot be returned or exchanged.

• For hygiene reasons, we can't accept returns on socks. Your health and safety are paramount.

• If you've purchased a wonderful item on sale, we're more than happy to exchange it if we have the right size in stock. If not, we'll work together to find the best alternative. Keep in mind that you can always choose store credit for future use.
• We take great care to ensure your shoes arrive in impeccable condition. When returning an item, please use the dust bag and the original shoebox and packaging. If you've disposed of the shipping carton, no worries. Simply place our original shoebox inside another outer package to protect it during transit.

For customers in Switzerland and the UK:

While we don't cover the cost of international returns or exchanges, you have the option to purchase a UPS/FedEx Return Label through us for your convenience.

If you prefer to handle the return independently, please send the items to the following address:

Cobbler Union Spain
Returns & Exchanges
c/ Aparadoras, n3
02640 - Almansa - Spain

For customers in the Rest of the World:

The cost of international returns or exchanges is not covered by us. However, you can choose to purchase a UPS/FedEx Return Label through us for added convenience.

If you decide to manage the return yourself, please send the items to the following address:

Phoenix Direct

2625 North Berkeley Lake Road Northwest
Suite 100
Duluth (GA), 30096
USA

Should you have any questions or require assistance, please don't hesitate to reach out. We're here to help you discover the perfect pair of Cobbler Union shoes, no matter where you are in the world.