March 16, 2020 2 min read
To our global community,
We're living in unprecedented times and we're learning about this virus every day. As the coronavirus coVID-19 outbreak continues to spread throughout the communities where we all live and work, we have consistently looked for ways to help protect the health and safety of our team members and customers.
This is a critical moment in the world, and with the situation quickly evolving, we must all do our part. During these extraordinary times there is nothing more important than the well-being of our team and our customers as their safety is always our number one priority. Therefore, we are taking the next steps to protect the safety of our community by temporarily closing our retail stores in the US, effective immediately.
We are a small company, independently owned and operated. Our team, our family, and partners in Italy, Spain, France, Portugal and elsewhere, where this crisis is unfolding, are also taking all necessary precautions to reduce the spread of the virus, while still working to keep our company and supply chain running.
While we acknowledge that shoes may not be the most important at this time, it is our craft. This craft is what binds our artisans, our team, and our customers together; and, we are committed to our journey of preserving and promoting extraordinary craftsmanship. With that being said, our website and social channels will remain open. Our customer service team is here to help you with your questions, but please know that shipping delays may occur.
Although we will be challenged, we continue to remain energized and optimistic. During these difficult times, we kindly ask you to support small businesses whenever and wherever you can. Together, we will get through this and come out stronger.
To our Union Members in over 90 countries, partners in Europe, and extended Cobbler Union family, thank you for your continuous support. Take care of yourselves, take care of each other, and be well.
All the best,
Co-Founder & CEO